Refund Policy

If you're unhappy with your order, we'll make it our priority to put it right. Customer Satisfaction is a constant, ongoing focus for our team so we will always try to offer a resolution. 

Damaged Items: 

If your item is damaged, please send photographs of the damage to the item and packaging so we can thoroughly investigate it. 

We'll push a replacement to the front of the queue and get it re-sent at no cost to you. 

Problems With Illustration: 

You will never have to worry about this. As part of the order process, you'll get to check and approve your illustration before it's shipped. This means anything we ship to you, you will have already confirmed that it's perfect! 

Other Issues: 

As the item is fully personalised to you we cannot accept returns for unwanted gifts/dislike of the arts style. 

We have provided many REAL examples of our artwork throughout the website, and any art you order will closely resemble this style. Please ensure you are happy with this art style before placing your order.

Order Cancellation: 

If you request to cancel within 24 hours of placing your order, there is no charge.
After 24 hours, our team will have started processing your order so there will be a $20 cancellation fee to cover the associated costs. 

As the item is fully personalised, we can only issue refunds in exceptional circumstances such as non-delivery of item. 

Send us an email at hello@pixathis.com to speak to a member of the team.