FAQ's

PixaThis Portraits

Do you make pets?
Coming soon - you're going to love it ūüź∂

Can i see my order before it's delivered? 
Absolutely!
We'll email your final designs to you before printing. You can then approve, or request changes. Please note - if we don't receive a reply within 48 hours, we'll send it to print. We're sure you'll love it!

Are revisions really free?  
Revisions are small changes to your finished art-file; tweaks to hair color, facial expressions, and captions). These are 100% free and unlimited - so we can help get things perfect for you!

Is it only 1 Person Per Portrait? 
Yes! All out portraits are square, which means they fit one character on perfectly.
We've designed our prints so you can mix and match, and they look awesome together!

Can i customise facial expressions?
As standard, we'll draw the face to resemble the photo you upload. We usually ad a smile (noone wants a grumpy portrait, right?). If you'd like something specific - theres no charge, just send us a quick email and we'll pass this onto the artist! 

What if I'm not happy my portrait once it arrives?

You'll get the chance to approve your design before we print it - so this is super unlikely! But if something isn't quite right, just get in touch and we'll make it right.

If there's a problem just reach out to our customer service team within 24 hours of receiving your delivery. We'll make it our priority to get you the resolution you need. 

What is your return policy?
As every product we make is made to order - a return is of no benefit to anyone. We design your custom artwork with as much care as possible to ensure no problems will occur. 

What if I need to cancel my order?
We have a tight team who work to get orders completed quickly. To cancel an order, you must email support@pixathis.com within 12 hours of your order being placed and we will process a refund at our discretion. After 12 hours, it will under no circumstance be possible to cancel your order. 

Something is missing from my order!
If you feel something is missing, it'll be an honest mistake. Just get in touch and we'll work with you to make sure you have everything you paid for as quickly as possible.

My Item Has Arrived Damaged!
While our design and print quality control is world leading - occasionally things can get damaged in transit. Just send pictures of the damaged product and packaging to hello@pixathis.com within 48 hours and we will work fast to get a replacement to you as quickly as possible.

Shipping

How long will it take to receive my order?

USA: We estimate orders to arrive within 2-3 weeks from the date of purchase assuming no edits of your proof. Add 3-4 business days to your estimated delivery date to accommodate for any edits requested. 

Australia, UK, Canada: We estimate orders to arrive within 2-4 weeks from the date of purchase.Add 3-4 business days to your estimated delivery date to accommodate for any edits requested.

When will I receive my tracking number?
You should receive your shipping confirmation email and tracking number within 3-4 business days after approving your proof. During holidays and sales, it may take as long as 5-7 business days to receive your shipping confirmation.

What are your shipping costs?
We subsidise part of the shipping to get you the best deal. This costs £4.29, anywhere in the world. If you're paying in USD, EURO, CAD, or AUD - you'll see this price converted at the live rate.